Privacy Policy for Vision R
Effective Date: December 3, 2025
Last Updated: December 3, 2025
Introduction
Globevik ("we", "us", "our", or "Company") operates the Vision R mobile application (the "App"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application.
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the application.
1. Information We Collect
We collect information that you provide directly to us, information we obtain automatically when you use our App, and information from third-party sources.
1.1 Personal Information
When you register and use Vision R, we may collect the following personal information:
Account Information:
- Full name
- Email address
- Phone number
- Password (encrypted)
- Date of birth (for Domestic users only)
- Profile picture
Address Information:
- Home/business address
- Grama Niladari Division (administrative region)
- GPS coordinates (latitude and longitude)
Role-Specific Information:
For Domestic Users:
- Household information
- Waste disposal preferences
- Service request history
For Students:
- Educational institution
- Grade/class information
- Tree-growing game progress
- Environmental activity points
For Teachers:
- Educational institution
- Teaching credentials
- Student engagement data
For Service Providers:
- Business name
- Service types offered
- Professional experience
- Qualifications
- Service areas (Grama Niladari Divisions)
- Inspection charges
- Company logo
- Service history and ratings
For Waste Collectors:
- Driver name and contact information
- Driver's license images (front and back)
- Collector identification photo
- Vehicle information (model, registration, capacity)
- Vehicle images and documentation
- Collection route history
- System fees and settlements
1.2 Location Information
We collect precise location data when you use our App, including:
- GPS coordinates for waste collection requests
- Service provider location matching
- Route optimization for collectors
- Service area verification
You can enable or disable location services through your device settings, but this may limit certain app functionality.
1.3 Device Information
We automatically collect certain information about your device:
- Device type and model
- Operating system and version
- Unique device identifiers
- Mobile network information
- IP address
- App version
1.4 Usage Information
We collect information about how you interact with our App:
- Pages viewed and features used
- Time spent on different sections
- Search queries
- Collection requests made
- Service requests submitted
- Notifications received and opened
- App crashes and errors
1.5 Images and Media
With your permission, we collect:
- Profile photos
- Service documentation images
- Collector and vehicle identification photos
- Driver's license images
- Vehicle registration and insurance documents
1.6 Communication Data
When you interact with the App:
- Push notification preferences
- In-app messages between users and service providers
- Customer support communications
- Feedback and reviews
2. How We Use Your Information
2.1 Service Delivery
- Create and manage user accounts
- Process waste collection requests
- Match users with service providers and collectors
- Facilitate communication between parties
- Track service request status
- Calculate and display route information
2.2 App Functionality
- Authenticate and verify user identity
- Personalize user experience based on role
- Send push notifications about service updates
- Display location-based services
- Process payments and track earnings
- Maintain gamification features (points, tree growing)
2.3 Safety and Security
- Verify service provider and collector credentials
- Prevent fraud and unauthorized access
- Detect and prevent abuse of services
- Comply with legal obligations
- Resolve disputes
2.4 Communication
- Send service status updates
- Notify about collection schedules
- Alert about new service requests
- Share system announcements
- Respond to support inquiries
2.5 Analytics and Improvement
- Analyze app usage patterns
- Improve app features and performance
- Debug technical issues
- Conduct research and development
- Generate statistical reports
3. How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
3.1 With Other Users
- Service Providers can view requestor's name, location, and contact details
- Waste Collectors can view collection request details and locations
- Users can view Service Provider profiles, ratings, and service areas
- Profile information is visible to matched service parties
3.2 Service Providers (Third Parties)
3.3 Legal Requirements
We may disclose your information if required to:
- Comply with legal obligations
- Respond to lawful requests from authorities
- Enforce our terms of service
- Protect our rights, property, or safety
- Protect users and the public
3.4 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information:
Security Measures:
- Encryption of data in transit using TLS/HTTPS
- Encryption of data at rest in Firebase
- Secure password storage with hashing
- Access controls and authentication
- Regular security audits
- Secure cloud infrastructure (Firebase/Google Cloud)
Limitations:
No method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
5. Data Retention
We retain your information for as long as necessary to:
- Provide our services
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
Retention Periods:
- Account information: Until account deletion + 30 days for backup
- Transaction history: 7 years (for legal compliance)
- Images and documents: Until user deletion request
- Analytics data: 26 months (anonymized)
- Crash logs: 90 days
6. Your Rights and Choices
6.1 Access and Portability
- View your personal information in the app
- Request a copy of your data in a portable format
- Access your service history and transaction records
6.2 Correction
- Update your profile information
- Correct inaccurate data
- Complete incomplete information
6.3 Deletion
- Delete your account and associated data
- Request removal of specific information
- Opt-out of optional data collection
To delete your account:
- Go to Settings > Account > Delete Account
- Or email us at: privacy@globevik.com
Note: Some information may be retained as required by law or for legitimate business purposes.
6.4 Opt-Out Options
- Location Services: Disable in device settings (may limit functionality)
- Push Notifications: Manage in app settings or device settings
- Marketing Communications: Unsubscribe via email links
- Photo/Camera Access: Revoke in device settings
6.5 Object to Processing
You can object to certain data processing activities by contacting us.
7. Children's Privacy
Vision R is not intended for users under the age of 18. We do not knowingly collect personal information from children.
Student Accounts:
Student accounts must be created and managed by schools or teachers. Parental consent is required through the educational institution.
If we discover that a child under 18 has provided personal information without proper authorization, we will delete it immediately.
8. Location-Based Services
8.1 Why We Need Location
- Match waste collection requests with nearby collectors
- Display service providers in your area
- Calculate optimal routes for collectors
- Verify service area coverage
- Provide location-based notifications
8.2 Location Permissions
- Precise Location: Required for core functionality
- Background Location: Used for route tracking (collectors only)
- Always Allow: Not required; you control when location is shared
8.3 Managing Location Settings
You can manage location permissions in:
- Android: Settings > Apps > Vision R > Permissions > Location
- During app use: Only when using waste collection or service features
9. Push Notifications
We send push notifications for:
- Service request status updates
- Collection reminders
- New service requests (for providers/collectors)
- System announcements
- Promotional offers (with consent)
Managing Notifications:
- In-app: Settings > Notifications
- Device settings: Android Settings > Apps > Vision R > Notifications
10. International Data Transfers
Your information may be transferred to and processed in countries outside your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
Data Storage:
- Primary servers: Google Cloud (Firebase) - Multiple regions
- Backup servers: Encrypted and geographically distributed
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by:
- Posting the new Privacy Policy in the app
- Sending a push notification
- Email notification (for significant changes)
- Updating the "Last Updated" date
Your continued use of the App after changes constitutes acceptance of the updated Privacy Policy.
12. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices:
13. Legal Basis for Processing (GDPR)
For users in the European Economic Area (EEA), we process your personal information based on:
- Consent: You have given explicit consent (e.g., location access)
- Contract: Processing is necessary to provide our services
- Legal Obligation: Required to comply with laws
- Legitimate Interests: To improve our services and prevent fraud
You have the right to withdraw consent at any time.
14. California Privacy Rights (CCPA)
California residents have additional rights:
Right to Know:
- Categories of personal information collected
- Sources of information
- Business purpose for collection
- Third parties with whom we share information
Right to Delete:
Request deletion of your personal information
Right to Opt-Out:
Opt-out of sale of personal information (Note: We do not sell personal information)
Non-Discrimination:
We will not discriminate against you for exercising your rights
To exercise these rights: Email privacy@globevik.com
15. Data Categories Summary
| Data Type | Purpose | Legal Basis | Retention |
|---|
| Name, Email, Phone | Account management | Contract | Until account deletion |
| Location (GPS) | Service matching | Consent | 90 days |
| Profile Photos | Identification | Consent | Until deletion request |
| Driver's License | Verification | Legal obligation | 7 years |
| Vehicle Info | Service delivery | Contract | Until account deletion |
| Transaction History | Record keeping | Legal obligation | 7 years |
| Device Info | Security, analytics | Legitimate interest | 26 months |
| Usage Data | App improvement | Legitimate interest | 26 months |
| Push Token | Notifications | Consent | Until opt-out |
16. Your Consent
By using Vision R, you consent to our Privacy Policy and agree to its terms.
This Privacy Policy was last updated on December 3, 2025, and applies to all users of the Vision R mobile application.
© 2025 Globevik. All rights reserved.
Vision R is developed by Globevik, a leading software development company specializing in mobile app development and environmental solutions.